Privacy Policy - 4Tracks Driver App

Last Updated: August 4, 2025

1. Introduction

4Tracks Ltd. ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect information when you use the 4Tracks Driver mobile application (the "App"). This policy applies specifically to drivers who use our mobile application to manage their work activities.

2. Information We Collect

2.1 Personal Information

• Driver Identification: Driver ID number for authentication and account verification
• Phone Number: Mobile phone number for SMS authentication codes
• Location Data: GPS coordinates to verify shift start/end within 4Tracks Yard or Distribution Center boundaries
• Work-Related Information: Shift times, trip receipts, delivery confirmations, and transaction records

2.2 Documents and Images

• Trip Receipts: Digital copies of receipts submitted through the app
• Proof of Delivery (POD): Documents and images linked to trip numbers or load IDs
• Cash Advance Receipts: Images and details of transactions made with corporate EFS cards

2.3 Technical Information

• Device Information: Device type, operating system, and app version
• App Usage Data: Features used, timestamps of activities, and error logs
• Network Information: IP address and connection details for security purposes

3. How We Use Your Information

We use the collected information for the following purposes:

• Authentication: Verify driver identity and active status with 4Tracks Ltd.
• Shift Management: Track and verify shift start/end times within authorized locations
• Trip Documentation: Process and manage trip receipts and delivery confirmations
• Financial Tracking: Record and monitor cash advance transactions for accounting purposes
• Operational Efficiency: Improve logistics and operational processes
• Compliance: Meet regulatory and legal requirements for transportation services
• Security: Prevent unauthorized access and ensure data integrity

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Internal Use: With authorized 4Tracks Ltd. personnel for operational and administrative purposes
• Service Providers: With trusted third-party service providers who assist in app functionality and data processing
• Legal Requirements: When required by law, court order, or government request
• Business Protection: To protect our rights, property, or safety, or that of our users

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security assessments and updates
• Access controls limiting data access to authorized personnel only
• Secure cloud storage with industry-standard protections

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide services through the App
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Trip receipts, POD documents, and financial transaction records may be retained for up to 7 years in accordance with business and tax requirements.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Withdrawal: Withdraw consent where processing is based on consent

8. Location Services

The App uses location services to:

• Verify you are within 4Tracks Yard or Distribution Center boundaries when starting/ending shifts
• Ensure accurate shift tracking and compliance with company policies

Location services are required for shift management functionality including starting and ending shifts within authorized locations. Data collection is limited to active shift periods only - no information is collected when your shift is not active. You may disable location services in your device settings when off-duty, however this will prevent you from accessing shift-related features until re-enabled.

9. SMS Communications

We send SMS messages containing authentication codes to verify your identity during login. These messages are necessary for app security and cannot be opted out of while using the service.

10. Children's Privacy

The 4Tracks Driver App is intended for use by employed drivers and is not designed for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes through the App or other appropriate means. Your continued use of the App after such changes constitutes acceptance of the updated policy.

12. International Data Transfers

Your information may be processed and stored in Canada, the United States, or other countries where 4Tracks Ltd. or its service providers operate. We ensure appropriate safeguards are in place for any international transfers of personal data.

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This privacy policy is effective as of August 4, 2025, and applies to the 4Tracks Driver mobile application available on iOS and Android platforms.